Read our most common questions & answers

FREQUENTLY ASKED QUESTIONS

General Questions

Our flooring is a versatile interlocking tile system designed for various applications, including residential, commercial, and industrial spaces.

Our flooring features a unique interlocking design that allows the tiles to securely connect and create a stable and durable surface. The tiles lock together without the need for adhesives or tools.

Flexspec flooring offers numerous benefits, such as exceptional durability, resistance to chemicals and stains, anti-slip properties, excellent drainage capabilities, and customisation options with different colours and patterns.
Yes, Flexspec tiles are specifically designed to withstand various weather conditions and the harshest Australian environment its suitable for both indoor and outdoor applications.
Absolutely! Flexspec flooring is a popular choice for garage floors due to its durability, resistance to chemicals and automotive fluids, and easy installation.

Installing our flooring is a simple process that involves interlocking the tiles together. No special tools or adhesives are required. The tiles can be easily cut to fit around obstacles or edges. Check out our Installation Guide.

Yes, our tiles can be installed directly over existing hard surfaces, such as concrete or asphalt, without the need for extensive preparation.

Our flooring is easy to clean. Regular sweeping or vacuuming will remove loose debris, and for deeper cleaning, you can use mild detergent and water. Avoid using harsh chemicals or abrasive materials.
Yes, our tiles are highly resistant to a wide range of chemicals, including automotive fluids, oils, and cleaning agents. It is also stain-resistant, making it suitable for areas prone to spills.
Absolutely! Flexspec flooring is designed to handle heavy loads and high traffic. Its robust construction and interlocking design provide exceptional strength and durability.
Yes, our flooring is widely used in commercial and industrial environments due to its durability, slip resistance, and ability to withstand heavy equipment and machinery.
All our flooring features a unique Flex-Coat design that provides a cushioned and comfortable feel underfoot, making it suitable for long periods of standing or walking.
Yes, Flexspec offers customisation options with a variety of colours and patterns. You can create unique designs or incorporate company logos for branding purposes.
No, All our flooring options are virtually maintenance-free. It is designed to withstand heavy use and requires minimal maintenance beyond regular cleaning.
Yes, Flexspec flooring is designed for easy repair. If a tile becomes damaged, you can simply remove and replace the individual tile without having to dismantle the entire floor.
Yes, al our flooring is UV-resistant, which means it won’t fade or deteriorate when exposed to sunlight. This makes it suitable for outdoor applications without worrying about colour fading.
Yes, our tiles are a great option for temporary installations. Its modular design allows for easy installation and removal, making it ideal for events, trade shows, or temporary workspaces.

Shipping

Flexspec ships its products to every state in Australia. For international please contact us.

Flexspec processes and ships orders within 1 business day, excluding weekends and public holidays.

Flexspec primarily uses Startrack, TNT or Auspost for shipping its products.

Yes, Flexspec offers international shipping to various countries. However, shipping options and rates may vary depending on the destination as we only offer free shipping within Australia.

Yes, Flexspec offers free shipping on all orders Australia wide!

Yes, Flexspec provides tracking information for all shipped orders. Once your order is shipped, you will receive a confirmation email containing the tracking number and instructions on how to track your shipment.

The estimated delivery time for Flexspec products depends on the shipping destination. Generally, delivery within the Australia takes 1-7 business days, while international deliveries may take longer.

If you encounter any issues with your Flexspec shipment, such as damaged or missing items, it is recommended to contact our customer service team immediately. They will assist you in resolving the issue and ensuring customer satisfaction.

If you need to change your shipping address after placing an order with Flexspec, it’s best to contact us as soon as possible. We will do their best to accommodate your request, depending on the status of the order and the shipping process.

Warranty

Flexspec offers warranty that covers manufacturing defects for a specific period. The warranty coverage may vary depending on the product and is outlined in the product’s warranty documentation.

The duration of the warranty varies depending on the specific Flexspec product. Typically, Flexspec offers warranties ranging from 2 to 25 years for its flooring products. However, it’s important to refer to the warranty documentation for the specific product you have purchased.

The Flexspec warranty typically covers manufacturing defects that result in the product not meeting its intended performance standards. This includes issues such as cracking, peeling, or significant colour fading.

The Flexspec warranty generally does not cover damage caused by improper installation, misuse, accidents, or neglect.
If you believe your Flexspec product has failed due to a manufacturing defect, it is recommended to contact our customer service team. We’ll happily guide you through the warranty claim process and provide further instructions on how to proceed. Approval process takes 24 hours a replacement sent out to you within 24 hours of approval. So expect a replacement sent within 48 hours.

Remember, if you have any specific questions about Flexspec flooring or its applications, feel free to ask! You can message us on livechat, email us, or call us on 1300 328 003

PP Floor Tiles

Each PP tile is made to interlock with one another for added customisation of your space!

PVC Floor Tiles

Each PVC tile is made to interlock with one another for added customisation of your space!

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Our tiles are often reimagined and rebranded by various resellers.